Dementia supportive communication starts with situational awareness – the ability to be present and mindful of both your surroundings and the people within them. This means paying attention not only to what is happening around you, but also to how people are interacting with the space and one another.
Situational awareness helps you recognize when someone might be feeling confused, lost, or overwhelmed, and gives you the opportunity to step in with quiet, respectful support before a problem grows. It’s not about “diagnosing” anyone – it’s about being attentive, compassionate, and responsive to the small signals that someone might need a little extra help – or simply wants to share a part of their day with you.
When you’re aware of what’s happening in your environment, you’re better able to:
- Notice when someone’s actions, responses, or needs have changed over time.
- Spot early signs of confusion or distress.
- Recognize and build on positive moments of connection or confidence.
- Create a calmer, safer, and more welcoming space for everyone.
What to Look For
There’s no single sign that someone is living with dementia – but over time, you may start to notice patterns or subtle changes in how a person interacts with their environment or with others. Equally important, you may notice moments when someone seems comfortable, capable, or especially at ease. These are valuable opportunities to build trust and strengthen relationships.
Activity 3.1 – Awareness In Practice
You work in a library and it is a busy Thursday afternoon. Look carefully Look at the picture above and answer the following questions:
- Who might need a bit of extra support right now? What makes you think that?
- Who seems comfortable and confident? What makes you think that?
- What could you do to support each person?